At BG Straps, we want you to feel completely confident shopping with us. If your order doesn’t meet your expectations, we gladly accept returns within 30 days of delivery for a refund, subject to the conditions below.
How to start a return:
- Contact Us: Please reach out to our customer support team by email or phone to let us know you’d like to return your item(s). We’ll provide simple instructions and answer any questions you may have.
- Condition of Items: Products must be returned in new, unused condition, inside the original packaging, with all tags and protective coverings intact.
- Secure Packing: Pack your items carefully to protect them during shipping.
- Shipping: Return shipping costs are your responsibility unless the return is due to our mistake or a defective item. Please use a trackable shipping service for your peace of mind.
Refund Process:
Once we receive your return, we’ll inspect the item(s) to confirm they meet our return requirements. Approved refunds will be processed within 5 business days and credited back to your original payment method.
Please note:
We reserve the right to decline a return if it doesn’t meet our policy conditions.
Returns requested after the 30-day window may not be accepted unless our team grants an exception.
Original shipping charges are non-refundable unless the return is due to an error on our part or a faulty product.
Custom or personalized straps are final sale unless they arrive damaged or defective.
